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What Should You Know About 8×8 Global Cloud Communications Solutions?

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Effective communication is one of the key aspects of a successful business. Regardless of the business type and size, every organisation nowadays gets its business from the internet. That is why it is vital to have a communication solution in place that is specifically designed for the digital era. 

Traditionally, organisations use on-premises telephone systems to communicate with their customers, employees and partners. However, in this digital age, the best way to streamline communications in an organisation is to use VoIP services.

Voice over Internet Protocol (VoIP) services are becoming increasingly popular as businesses and individual users alike are seeking ways to improve their telecommunications options and save money. VoIP services use the internet to route phone calls, eliminating the need for expensive traditional telephone lines. If you are also planning to use VoIP services, look no further than 8×8. 

What Is 8×8?

8×8 is a cloud-based communication platform that provides VoIP services to businesses of all sizes to improve business communications. The features of 8×8 include voicemail, auto-attendants, call forwarding, call recording, and call groups. 8×8 cloud communications solutions are flexible and scalable that can be customised to the needs of any business. 

What Are The Benefits Of 8×8 Global Cloud Communications Solutions?

Easy Scalability: When it comes to business communications, one of the biggest challenges is finding a solution that can grow with your company. You don’t want to be constantly paying for upgrades or adding on new features and be left behind as your competitors take advantage of the latest technology. 

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However, with 8×8 global cloud communications solutions, you need not worry about upgrades. You can easily add or remove telephone lines as per your business needs. Moreover, 8×8 also offers a pay-as-you-go pricing model so that you never have to pay for a line you don’t need.

Relatively Cheaper: On-premises telephone systems are those that are physically installed at your place of business. The phones, equipment, and software are all owned and operated by you. 8×8 cloud-based systems, on the other hand, are hosted off-site by a third-party provider. 

The initial cost of an on-premises system is typically higher than a cloud-based system. That’s because you have to purchase all the equipment upfront. You also have to pay for installation, maintenance, and repairs.

However, cloud-based systems are usually less expensive to set up because you don’t have to purchase any equipment. You also don’t have to pay for installation, maintenance, or repairs. So, 8×8 cloud-based communication systems tend to be less expensive than on-premises telephone systems.

Flexibility: On-premise phone systems are installed and maintained on-site, typically by the company IT department. This means that any changes or upgrades must be made by IT, which can be a time-consuming and expensive process. Additionally, on-premise systems can’t be easily added or removed.

8×8 global cloud communications systems, on the other hand, are hosted off-site by a third-party provider. This means that changes can be made much more quickly and easily without the need for IT involvement. Additionally, cloud systems offer you the flexibility to add or remove the number of lines as per your business needs.

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Customer Relationship Management (CRM) Integration: A cloud-based phone system can be easily integrated with your CRM system. On the other hand, an on-premise phone system would require complex and costly customisation to achieve the same level of integration.

With a cloud-based phone system, all of your customer data is stored in the cloud, making it easily accessible to your sales and customer service teams. This data can be used to automatically populate caller information on the screen, allowing your team to quickly and easily access all of the information they need about a customer in one place.

This integration can also be used to trigger automatic actions, such as creating a new ticket in your support system when a customer calls with a problem or sending a notification to your sales team when a high-value customer calls.

The Bottom Line

8×8 global cloud communications solutions are the perfect way to streamline your business communications. So, what are you waiting for? Find a reliable service provider who can help you leverage the benefits of an 8×8 cloud communications platform and take your business to the next level. However, before you go ahead, make sure you ask about the price of 8×8 in Australia.

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