In an outgoing call center, time is money. All calls that an agent can make are one or more potential connections and one or more possible sales. Any phone that is not possible due to lack of time is a loss due to lost business. If so, how can you maximize the work being done in the center and minimize time and productivity losses?
Here we will introduce some technology and techniques that will help you make calls faster and make connections more effectively without having to make major changes to your workday. Use Predictive dialer with analytics, which is available in intelligent call center software or some advanced call center solutions.
How Effective is the Predictive Dialer?
There are many reports on the effectiveness of the predictive dialer. Predictive dialer has been shown to give dramatic results when phone use is a major concern. According to one study, predictive dialers can increase agent productivity by 200 to 300 percent. Predictive dialer with analytics is indeed a great feature available in intelligent call center software.
Who uses the Predictive Dialer?
Predictive dialers are routinely used for telemarketing, market research, debt collection, and customer service follow-ups. In addition, some lead eligibility agents use forecast dialers to maximize the time to call with leads during outbound sales forecasts.
Predictive dialer focuses on making as many calls as possible, so they may not work for organizations that sell expensive items or for those who want a good customer experience until and unless the agents are trained well and one is using intelligent call center software than any tradition call center solution with this feature.
Use Predictive Dialer with Analytics:
This may not be the case in practice, but you can lose a lot of time when you manually dial the number every day. Each time you make a call when the other party contacts you individually, you have to go through several steps. This includes the following:
- End the previous call.
- Find the number and information for the next connection.
- Calling a number for the lead.
- Waiting for connection
- Determine if the answer is a real person, an answering machine, or something else.
- Start calling by introduction.
All of this can be done in one to two minutes, but for a few minutes on every call, the agent’s day work can actually be added. You may lose time for a month or even lose productive time! It seems to lose because of the slow and inefficient dialing.
Thankfully, there is a solution to this problem. It would be best to use predictive dialer with the analytics, which is available in the intelligent call center software. Agents can find out what kind of connection they are making faster calls. If this seems to help the contact center, you are not alone. This technology is becoming more and more common in outbound centers around the world and may be necessary to meet your goals in the center in the coming months by using intelligent call center software furnished with Predictive dialer with analytics and many other useful features.
Predictive dialing with analytics allows you to classify, personalize, and accelerate your calls making it intelligent call center software. This software improves call center efficiency.