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Telehealth vs. Traditional Support: Which is Best for Breastfeeding Moms?


Breastfeeding is a beautiful and natural way for mothers to nourish their babies. However, it can also come with its fair share of challenges, especially for new moms. In the past, seeking support and advice often meant scheduling appointments with lactation consultants or attending breastfeeding support groups. However, with the rise of telehealth, a new option has emerged for breastfeeding moms – virtual lactation consultations and support. This begs the question: Is telehealth a better option than traditional in-person support? 

In this article, we will delve into the pros and cons of both telehealth and traditional support for breastfeeding moms. We will explore factors such as convenience, accessibility, effectiveness, and overall experience to help you determine which option best suits your needs as a breastfeeding mom. So, whether you’re a new mom seeking guidance or a seasoned breastfeeding pro looking for a change, let’s dive in and discover which support method reigns supreme for breastfeeding moms.

Understanding Telehealth and Traditional Support for Breastfeeding

Breastfeeding is a natural process, but it doesn’t always come easily to every mom. Challenges such as latching difficulties, low milk supply, or painful breastfeeding can arise, leaving moms feeling frustrated and in need of support. Traditionally, seeking help meant visiting a lactation consultant in person or joining a breastfeeding support group. These options have been beneficial for many moms, offering face-to-face interactions and personalized guidance. However, with the advancements in technology, telehealth has emerged as a convenient and accessible alternative.

Telehealth, also known as telemedicine, refers to the provision of healthcare services remotely using telecommunications technology. For breastfeeding moms, this means accessing lactation consultations and support from the comfort of their own homes. Through video calls, phone consultations, or even messaging apps, moms can connect with lactation consultants, nurses, or other breastfeeding experts to seek advice, ask questions, and receive the support they need. Telehealth brings the expertise of lactation consultants to moms’ fingertips, regardless of their location.

Pros and Cons of Telehealth Support for Breastfeeding

Telehealth support offers several advantages for breastfeeding moms. One of the key benefits is convenience. Virtual lactation consultations can be scheduled at a time that suits the mom, eliminating the need for travel or waiting rooms. This is particularly beneficial for moms with limited mobility, those living in remote areas, or those with multiple children. Telehealth also provides flexibility, as moms can choose between video calls, phone consultations, or messaging, depending on their preference and comfort level.

Another advantage of telehealth support is accessibility. Breastfeeding moms who may have difficulty leaving their homes or finding childcare can still access the support they need. Additionally, telehealth eliminates geographical barriers, allowing moms in rural areas or countries with limited lactation support to connect with experienced consultants from around the world. This access to a larger pool of expertise can be invaluable, especially for moms facing unique challenges or seeking specialized advice.

However, telehealth support also has its downsides. One of the main concerns is the lack of physical presence. In-person consultations allow lactation consultants to observe and assess the mom’s breastfeeding technique, the baby’s latch, and other physical aspects that are difficult to evaluate remotely. Some moms may also find it challenging to establish a personal connection with their consultant through a screen, which can impact the overall experience and level of support received.

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Pros and Cons of Traditional Support for Breastfeeding

Traditional support for breastfeeding, such as in-person consultations and support groups, has long been the go-to option for moms seeking guidance. One of the biggest advantages of traditional support is the physical presence of the lactation consultant. Observing and assessing the mom and baby in person allows for a more comprehensive evaluation and personalized advice. The physical aspect of breastfeeding can be complex, and having a trained professional present can make a significant difference.

In-person support also provides a sense of community and connection. Breastfeeding support groups allow moms to meet and interact with other breastfeeding moms, sharing experiences, tips, and encouragement. This social aspect can be incredibly valuable, especially for new moms who may feel isolated or overwhelmed. Additionally, having face-to-face interactions can help build trust and rapport with the lactation consultant, leading to a more comfortable and supportive environment.

However, traditional support also has its limitations. Scheduling in-person consultations can be challenging, especially for moms with busy schedules or limited access to lactation consultants in their area. Traveling to appointments with a newborn or young baby can also be stressful and time-consuming. Additionally, traditional support may not be as accessible for breastfeeding moms in rural or remote areas, where lactation consultants may be scarce or located far away.

How Telehealth Support for Breastfeeding Works

Telehealth support for breastfeeding involves using technology to connect moms with lactation consultants or other breastfeeding experts remotely. The process typically begins with scheduling an appointment through a website or by contacting the healthcare provider directly. Moms may be required to fill out a questionnaire or provide background information to help the consultant understand their specific needs and challenges.

Once the appointment is confirmed, moms can connect with their lactation consultant via video call, phone call, or messaging apps. During the consultation, moms can ask questions, discuss concerns, and receive personalized advice. In some cases, lactation consultants may request moms to demonstrate their breastfeeding technique or provide visual cues to assess the latch and positioning. Depending on the platform used, moms may also have access to additional resources, such as educational materials or follow-up support.

How Traditional Support for Breastfeeding Works

Traditional support for breastfeeding typically involves scheduling an in-person consultation with a lactation consultant or attending a breastfeeding support group. To find a lactation consultant, moms can ask their healthcare provider for recommendations, search online directories, or inquire at local hospitals or birthing centers. Support groups may be organized by healthcare facilities, community organizations, or breastfeeding advocacy groups.

During an in-person consultation, the lactation consultant will assess the mom’s breastfeeding technique, the baby’s latch, and any concerns or challenges. They may provide hands-on support, demonstrating proper positioning and latching techniques. The consultant may also address the mom’s questions or concerns and offer guidance on increasing milk supply, managing pain, or other breastfeeding-related issues. Support groups typically involve facilitated discussions, where moms can share experiences and receive advice in a group setting.

Factors to Consider When Choosing Between Telehealth and Traditional Support

When deciding between telehealth and traditional support for breastfeeding, several factors should be taken into consideration. Convenience and accessibility are essential considerations. Telehealth offers the convenience of scheduling appointments at a time and place that suits the mom without the need for travel or waiting rooms. Traditional support, on the other hand, provides the advantage of in-person assessments and the social support of breastfeeding groups. Moms should consider their circumstances, such as location, availability, and comfort level with technology.

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The effectiveness of the support method is another crucial factor. Some breastfeeding challenges may require hands-on support and physical assessment, which may be better addressed through traditional in-person consultations. However, for moms seeking general guidance, troubleshooting common issues, or accessing specialized expertise, telehealth can be an effective and convenient option. It’s important to consider the specific needs and challenges faced by each mom and determine which method is best suited to address them.

The overall experience and personal preference should also be taken into account. Some moms may prefer the convenience and privacy of telehealth consultations. In contrast, others may value traditional support’s personal connection and community aspect. Choosing a support method that feels comfortable, supportive, and aligned with personal preferences and values is essential.

Tips for Making the Most of Telehealth or Traditional Support for Breastfeeding

Regardless of the support method chosen, there are several tips to maximize the benefits and make the most of the experience:

  1. Come prepared: Before the consultation or support group session, make a list of questions or concerns you want to address. This will ensure you make the most of the time and opportunity to seek guidance and advice.
  2. Take notes: During the consultation or support group, take notes on the advice and recommendations provided. This will help you remember important information and refer back to it later.
  3. Communicate openly: Be open and honest about your breastfeeding challenges, concerns, and goals. The more information you provide to the lactation consultant or support group facilitator, the better they can tailor their advice and support to your specific needs.
  4. Follow-up: If you have further questions or need additional support after the consultation or support group session, don’t hesitate to reach out. Many lactation consultants offer follow-up appointments or have resources available for ongoing support.
  5. Engage with the community: If you choose traditional support, actively participate in the breastfeeding support group. Share your experiences, ask questions, and offer support to other moms. Building connections and a sense of community can enhance the overall experience and provide valuable ongoing support.
  6. Utilize available resources: Whether through telehealth or traditional support, take advantage of any additional resources provided. This may include educational materials, recommended websites or apps, or access to online support groups. The more resources you have at your disposal, the better equipped you’ll be to navigate your breastfeeding journey.

Resources for Finding Telehealth or Traditional Support for Breastfeeding

If you’re in search of telehealth or traditional support for breastfeeding, here are some resources to help you get started:

  • La Leche League International: A nonprofit organization offering breastfeeding support, including virtual support group meetings and access to lactation consultants. Visit their website at
  • International Board of Lactation Consultant Examiners: Provides a directory of certified lactation consultants who offer telehealth consultations. Visit their website at
  • Local hospitals or birthing centers: Inquire about lactation support services available at your local healthcare facilities. They may offer in-person consultations or recommend local support groups.
  • Online directories: Provide directories of lactation consultants and breastfeeding support groups, allowing you to search based on your location or specific needs.

Remember, finding the right support is crucial for a successful breastfeeding journey. Explore different options, ask for recommendations, and don’t hesitate to reach out for help.


Breastfeeding is a journey that can be both rewarding and challenging. Whether you choose telehealth or traditional support, what matters most is finding the method that aligns with your individual circumstances and preferences. Telehealth offers convenience and accessibility, allowing moms to connect with lactation consultants from anywhere at any time. Traditional support provides in-person assessments and the social support of breastfeeding groups. By considering factors such as convenience, accessibility, effectiveness, and personal preference, you can make an informed decision that best suits your needs as a breastfeeding mom. Remember, there’s no one-size-fits-all approach – the most important thing is to find the support that empowers and enables you to have a positive breastfeeding experience.

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