Read on to know more about IVR System Could Hamper Call Center Performance
Interactive Voice Response (IVR) solution is a complete system when used with a traditional or VoIP telephony solution to attend…
Browsing Tag
call center tips
Must have Etiquette of customer communication in the call centers
Whether one runs an outbound campaign to acquire new leads or runs an inbound campaign to provide support to the customers, in any…
Top Tips to get ready for Upcoming Call Center Peak Season Preparation Tips
One of the biggest challenges of call center preparing practices is peak season. Peak season is the most popular time of year in the…