The multi-tenant conferencing solution is one of the most powerful VoIP solutions available in the market. It can be used by any industry vertical and business and it is not at all limited to the service providers. This solution comes with tenant support and many more features. It allows its users to take benefit of audio, video, and web conferencing from remote locations with an unlimited number of participants. The multi-tenant conferencing solution can benefit all companies and in each company, all different departments can use this system for effective and real-time collaboration. Some of the departments can use it at its best and in this article, we will talk about those departments and how they can get benefited from this VoIP solution.
Sales and Business Development
The sales and business development executives often need to have conference calls with customers to show them products, solutions, and services. Generally, they use a free conferencing solution which often lacks quality. The multi-tenant conferencing solution can be used by this department to show product demonstration and have meetings with a video conferencing feature. It not only removes quality issues by offering HD quality video and crystal clear voice, but it also keeps communication and all shared data confidential. This will create a better impression of the company and increases the chance of the lead conversion.
Support and customer care
In support and customer care departments, of course, a call center solution is a good choice, but not always. In some companies, they don’t need to attend hundreds of customers daily so they don’t need call center software. The multi-tenant conferencing solution is a better choice as they can use a web-based conferencing system to pacify customers as well as provide him proper resolution with screen sharing. Multiple team members such as BD executive, technicians, support person, project manager, etc. can have a join con call to resolve concerns of the customer and move towards a solution at the earliest possible.
You might see this suggestion of using any technical communication tool for the HR department for the first time, but it is definitely worth using. The job responsibilities of HR are not restricted taking care of operations of resource management, they also need to cultivate a bond with the team members. The HR executives need to motivate a team with some sessions; they need to convey policies and they need to take care of many as such operations. The HR department can use the multi-tenant conferencing solution to take care of all these communication operations. This will make it interactive and interesting to have some sessions by using a multi-tenant conferencing solution. HR executives can also plan quarterly meetings with the team to discuss various things.
These are the top 3 departments of any company that can use multi-tenant conferencing solutions in their benefit. Apart from them, almost all other departments can use this solution for remote collaboration. The management can have regular meetings with this system. The regular meetings can also be virtualized to save time and resources. In a nutshell, a multi-tenant conferencing solution is a must use a system to gain various benefits in the business.
The author works in a company that offers the best multi-tenant conferencing solution, IVR solution, mobile SIP dialer, PC dialer, VoIP Softswitch and other solutions.